Refund Policy

Action required to request a refund

In order to start the refund process, you must first download our form at the following link : Download

On this form, it is necessary to fill in all the information :

  • Order Date
  • Order Number
  • Total Order Amount
  • Items concerned by the request
  • Name
  • Street
  • Postal Code
  • City
  • Country
  • Email Address
  • Phone Number
  • Date and Signature

You must send this form to the email address or by registered mail to the following address :

74 E Glenwood Ave #334
Smyrna, DE 19977
United States


The refund will be processed within 2 days and will be made to the same payment method you used at the time of purchase.

Refund Conditions

If the item is covered by a results guarantee, you can request a refund for this item if it did not work for you.

If the item was missing, damaged, broken, or defective upon delivery, you can also request a refund for the item.

If your order was not delivered within 30 days, you can also request a refund for the item.